Good news to expats in Kuwait! Correcting a mispelled name and ensuring correct record of personal data was made easy through an online service system.
On April 27, Director General of Public Authority for Civil (PACI) Musaed Al-Asousi announced the launching of the said online service.
Al-Asousi claimed in a press statement that the service will alleviate the hassle of repeated visitation to PACI and Ministry of Interior. It will ease the procedure for people to ensure the correctness of their personal data while maximizing the advantage of using computers.
By accessing the online service, requests for amendments can be made prior to the issuance of the civil cards. The concerned employees of PACI can rectify spelling mistakes in the name of expats in English fast, easy and convenient.
In a meeting held last week with the Director General of Residency Affairs and Director General of Information Technology, Al-Asousi shared that technical issues related to cancellation of residency stickers on the passports of the expatriates were discussed. And to avoid, if not, reduce the typographical errors, they agreed on installing electronic machine readers for passports at the Immigration centers.
Meanwhile, some expatriates have complained on inefficient service at the Farwaniya Residency Affairs Department despite the cancellation of the residency stickers on their passports due to less manpower assigned to assist transactions pertaining to residence permits thus, many transactions had piled up.
One visitor named “Abu Jamal” expressed after spending almost 8 hours from the Capital Department. He said that the security and immigration officers were so kind to the guests only that, they had less number of officers to assist the huge number of visitors with their requests.
Another visitor named Umm Fathi felt inconvenient and disappointed when he was instructed to return the following day because priority was given to those whose residence permits will expire on that day. She also added that the previous location of the residency department in Dhajeej was more accessible and better than the current office located in Riggae.
One visitor Hamid Subhi added that the process of renewing residency had been more difficult for an expatriate to take. He suggested for more locations so expats can proceed to the place which is more convenient and accessible.
As of December 2018, statistics issued by PACI indicated 1,200,377 residents in Farwaniya Governorate with 243,491 citizens and approxinately 900,000 expatriates.